Start by checking your capsule size and how many capsules you want to fill in each batch. Our machines and trays are designed for different capsule sizes and batch capacities.

Visit our Capsule Size Guide to identify your capsule size, or use our product finder if it is available on the store. Always check the specifications on the individual product page before ordering.

Compatibility varies by model. Depending on the product, our capsule filling machines and trays may support capsule sizes 000, 00, 0, 1, 2, 3, 4, and 5.

Please check the supported sizes listed on the specific product page. Do not assume that every model supports every capsule size.

The hole count generally indicates how many capsules a compatible tray or filling setup can accommodate in one batch. A smaller capacity may suit occasional home use, while a larger capacity may be more convenient for preparing more capsules at once.

Available capacities depend on the specific model. Check the product title, images, and specifications to confirm the exact configuration before purchasing.

Not necessarily. The empty capsule size and the machine’s design must be compatible. Before ordering, compare the capsule size printed on your capsule packaging with the sizes supported by the product you are considering.

If you are unsure, contact us with the product link and capsule size so we can help you review the available information.

The exact process depends on your model. In general, separate the capsule bodies and caps, position the capsule bodies in the designated tray, add your intended filling, and close the capsules according to the product instructions.

Please follow the instructions supplied with your specific model. Do not force components together if they do not fit correctly.

Follow the cleaning instructions for your specific product. Remove leftover powder and debris after use, and ensure the components are clean and dry before storage.

Avoid harsh cleaning products or methods unless they are specifically approved for your model and its materials.

Please contact us before placing your order. Include the capsule size you use, the approximate number of capsules you want to fill per batch, and the link to the product you are considering.

This information will help us direct you to the most relevant product specifications.

We offer worldwide shipping to eligible destinations. Available shipping methods and delivery estimates may vary depending on your location and the items in your order.

Please review the shipping information shown at checkout before completing your purchase.

Delivery times depend on the destination, shipping method, customs processing, and local carrier conditions. Any estimated delivery window shown at checkout or in your shipping confirmation should be treated as an estimate rather than a guaranteed delivery date.

If your order appears delayed, please contact us with your order number so we can help you review the available tracking details.

If tracking is available for your shipment, tracking details will be provided when your order is dispatched. Please allow some time for the carrier’s tracking system to update after dispatch.

If you cannot locate your tracking information, email us with your order number and the email address used at checkout.

We offer a 30-day return period, subject to the conditions in our return policy. Please review the full policy for eligibility, return instructions, and any applicable exclusions before sending an item back.

See our Refund Policy for complete details.

Please contact us as soon as possible and include your order number, a brief description of the issue, and clear photos of the item and its packaging where applicable.

We will review the information and explain the next steps in accordance with our order support and return policies.

If you need to change or cancel an order, contact us as soon as possible with your order number and requested change. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

Available payment methods are displayed during checkout and may vary by location. Please select one of the payment options presented at checkout to complete your order.

Each product page provides the available product details, supported capsule sizes, capacity options, images, and other relevant specifications. Please review these details carefully before ordering.

If you need clarification about a particular model, send us the product link and your question.